Business Terms and Conditions (From A1 to A8)
A1 We guarantee the authenticity of every Japanese sword displayed in our online catalogue. Unless stated otherwise.*1 *1 in case the sword is either an imitation or a copy from the original, will this be accommodated to the selling price and shown within the sword’s information.
A2 In a policy of this shop showing the best price from a beginning, and furthermore, we do not do a discount at all because we want to treat all customer fairly.
A3 "e-sword gallery" policy maintains a fair treatment policy for every customer on an even basis. Therefore we do not give special prize offers, discounts or other deals. Our price is already “Best Price-Quality Offer” based.
A4 Once you have placed an order from our collection, until we have confirmed your payment, we will reserve the item 1 working week. (Weekends not included)
A5 As soon as your payment has been confirmed, we shall apply immediately at the J.A.C.A. In case of cancellation: We are unable to cancel the application process at the J.A.C.A., since we can only terminate your order, after returning the registration documents received from the J.A.C.A. We kindly ask for your understanding.*3 *3 we cannot be held responsible for any foreign laws, troubleshooting or unforeseen problems at your country’s customs, upon arrival. Doing business with us will be completely at your own choice and risk. Therefore, we strongly advise you to confirm with your country’s customs policy first, before placing an order.
A6 Upon exporting a “registered” sword from Japan, we will have to inform the “Japanese Agency for Cultural Affairs -(J.A.C.A.)” and apply for an “export permit for antiques”. Once the documents have been issued and attached to the sword it is usually shipped about 2 weeks later.
A7 We usually use “EMS” for standard shipping, upon sending the item abroad. Shipping expenses for items with a length of more than 150cm, or items which weigh more than a “standard sword” (i.e. a spear, armour, muskets and such), will be charged an extra ￥40,000,-(JPY). A similar case applies, if Fedex is preferred over EMS. Standard shipping + insurance is included in the item’s price. *4 *4 the amount of money written on the custom’s invoice also applies for the maximum insurance price in case of damage or loss. We ask for your understanding.EMS Fedex
A8 Upon completion of delivery, we maintain a "No return or refund policy".